Previous incidents

RESOLVED - We have identified a minor disruption external to our platform affecting Twint payments.

You may see a decline in successful payments as consumers may be unable to pay using this payment method.

We are in close contact with our partners to resolve the issue and will provide updates as they become available.

RESOLVED - We have identified a disruption affecting our dashboard and the Mollie App. The status of a payment may be shown incorrectly in the Mollie Dashboard and the Mollie app. We will provide updates as they become available.

RESOLVED - We have identified a major disruption external to our platform affecting Bancontact payments. You may see a decline in successful payments as consumers may be unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available.

Tillor Application recovered.

RESOLVED - ABN AMRO is experiencing a minor disruption affecting iDEAL payments, which could cause consumers to experience failures when attempting to complete payments.

We will provide updates as they become available.

RESOLVED - We are currently investigating an issue affecting SEPA Direct Debit payments made after 31 January that may not be marked as paid in our platform.

We will provide updates as they become available.

Backup System recovered.

Backup System recovered.

RESOLVED - We have identified a full disruption affecting POS payments. You will see a decline in successful POS payments as consumers will be unable to pay using the terminal. We are working to resolve the issue and will provide updates as they become available.

Payment provider - Mollie recovered.

RESOLVED - We are currently investigating a full disruption affecting the Mollie API. You will see API calls failing or timing out. We will will provide updates as they become available.

RESOLVED - We have identified a full disruption affecting our Wix integration.

You will see a decline in successful payments as consumers will be unable to pay.

We are working to resolve the issue and will provide updates as they become available.

RESOLVED - We are currently investigating a full disruption affecting our WIX integration.

You will see a decline in successful payments as consumers will be unable to pay.

We will provide updates as they become available.

Monitoring Tools recovered.

RESOLVED - We have identified a disruption affecting our dashboard. The app and dashboard may load to a blank screen.

RESOLVED - We have identified a minor disruption external to our platform affecting PayPal payments.

You may see a decline in successful payments as consumers may be unable to pay using this payment method.

We are in close contact with our partners to resolve the issue and will provide updates as they become available.

RESOLVED - We are currently investigating a full disruption affecting Klarna payments. You will see a decline in successful payments as consumers are unable to pay using this payment method.

We will provide updates as they become available.

Tillor Application recovered.

RESOLVED - We have identified a disruption affecting the Mollie dashboard. You may experience a degraded performance in relation to the Mollie Business Account page in the Mollie Dashboard or the Mollie App. We will provide updates as they become available.

RESOLVED - We have identified a disruption affecting the partnership information in our dashboard. You may experience a degraded performance in relation to the partnership information. We will provide updates as they become available.

In addition the /v2/client-links and /v2/profiles are also affected.

RESOLVED - We have identified a degradation affecting the Mollie API. This issue is specifically impacting the processing of refunds. You may experience API calls failing or timing out. We are actively working to resolve the issue and will provide updates as they become available.

RESOLVED - We have identified a full disruption external to our platform affecting iDEAL payments. You will see a decline in successful payments as consumers are unable to pay using this payment method. We are in close contact with our partners to resolve the issue and will provide updates as they become available.

RESOLVED - Rabobank is experiencing a major disruption affecting iDEAL payments, which could cause consumers to experience failures when attempting to complete payments. We will provide updates as they become available.